How to interpret phone verification response

by | Mar 19, 2020 | Kleber Guides

PHONE – DataTools.Verify.PhoneNumber.Equifax.VerifyPhoneNumberIsConnected

 The Phone validation method verifies the connection status of landline or mobile telephone number across Australia and New Zealand in real time by checking with the providers.

Kleber Response Website handling Description
CONNECTED Valid

  • Continue with order.
 Connected: The telephone number is connected.
DISCONNECTED Invalid

  • Notify user.
  • Don’t continue with order.
 Disconnected: The telephone number is not connected.
INDETERMINATE Unknown

  • Softly notify user.
  • Flag order as unverified and continue with order.
 Indeterminate: The telephone number returned an indeterminate status. The system could not reliably determine if the number is connected or disconnected.
AUTH Critical errors

  • Don’t notify user.
  • Flag order as unverified and continue with order.
  • Notify system admin.
 Invalid authentication information. Please check your Phone Number Account Key.
SUSPENDED Your account has been suspended. Please contact support.
MALFORMED The required fields are not present or malformed.
FAILED Internal system error. Retry again in 60 seconds.
UNKNOWN Unknown error
NOPHONENUMBER Invalid

  • Notify user.
  • Don’t continue with order.
 No phone number provided


NOTE: Some phone numbers can be blocked or restricted such as military or government officials etc. These will return an indeterminate status in these cases.

These are all the output fields from the Phone Method

Field Description
StatusCode Returns a code that indicates if the phone number is valid (as above)
StatusDescription A meaningful description of the error
Response Response from webservice [Option Values]
RidNumber The RID number that is applicable

 

If StatusCode = 0 Then

‘CORRECT

Else If StatusCode = 2

‘Unknown but further checking may be required

Else If StatusCode = 1

‘NOT VALID